1732 Quail Ridge Road
Raleigh, NC 27609
Tel: 919-878-8342 Toll-free: 888-606-5455 Fax: 919-516-4178
Email: GLFrench@nc.rr.com
Celebrating Our 15th Year of Commitment to Excellence
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1732 Quail Ridge Road Raleigh, NC 27609
Tel: 919-878-8342 Toll-free: 888-606-5455 Fax: 919-516-4178 Email: GLFrench@nc.rr.com
Celebrating Our 15th Year of Commitment to Excellence
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Excerpt from Chapter 6 - Resident Relations Strategies:
The site manager is responsible for the direction resident relations takes at a property - whether positive or negative. Since a site manager's actions toward residents are constantly judged, the manager must be aware of how his or her actions and decisions may affect residents. It takes strong leadership skills to handle this responsibility. On the other hand, a site manager cannot be guided solely by residents' possible reactions to his or her decisions. One must maintain control and authority in order to earn - and maintain - the residents' respect. Because the site manager has access to residents' personal information such as their salary, employment, and credit history, he or she is viewed as having the power to provide or deny housing - a basic human need. Thus, site managers are viewed as authority figures who should be respected. However, this respect must be earned from the residents they serve . . . . . . . . The respect given to a site manager is not inherent in the position; it evolves over a period of time from residents' perceptions as well as the manager's actual behavior. Few positions afford this unique relationship between business and customer. |
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1732 Quail Ridge Road - Raleigh, NC 27609 Call Toll Free: 888-606-5455 Fax: 919-516-4178 |
